Terms and Conditions of the Agreement


1. The Storer:

a) has the right to use the storage space and store goods in the space allocated to the Storer by StorHub;

b) confirms that the goods stored in the storage space are not prohibited by this Contract and the laws and regulations;

c) should provide their true and valid identification as well as photos or scanned copies of valid identity documents (such as ID card, passport, Taiwan compatriot's card, driver's license, etc.) (for company, photos or scanned copies of business license, legal representative's ID card, agent's ID card and power of attorney should be provided).

2. StorHub:

a) provides the storer with storage space in accordance with this Contract.

b) only provides storage space for the Storer other than possess the stored goods.

c) is entitled to give 5-day prior notice to the Storer to require the Storer to move the stored goods to another designated storage space in same or bigger size than the original storage space.


3. The Storer is required to pay the following fees upon signing of this Contract:

a) Rental fee: the storage fee during the term is payable in advance. All prepaid rental fee will not be refunded.

b) Security deposit: the deposit shall not constitute any prepayment for rent or any other fee payable, the Storer shall not claim any offset of any amount payable by the Storer, such as rental fee, other fees or liquidated damages, by use of the deposit. In the event that the Storer fails to perform any of its obligations or responsibilities under this Contract or as stipulated in laws and regulations, StorHub shall have the right, but not the obligation, to use all or part of the deposit to pay any amount due and payable by the Storer hereunder but unpaid or compensate StorHub for any loss or expense incurred due to the Storer’s breach. StorHub shall refund the surplus of the deposit to the Storer without interest after the return of storage space in accordance with Clause 23 upon termination of this Contract.

4. In line with this Contract, the Storer will further pay:

a) Late charge: if the Storer fails to pay the rental fee in line with this Contract, the Storer is charged a minimum late fee at 10% of the monthly rental fee per month.

b) Liquidated damages: If the Storer early terminates this Contract, or StorHub terminates this Contract due to overdue payment or breach of any provision of this Contract by the Storer, StorHub will not return the prepaid rental fee and the deposit (if any) and charge it as a liquidated damage. In the event that the deposit (if any) and the rental fee cannot cover all damages or losses incurred due to the breach, including but not limited to attorney fees, legal fees, and etc, the Storer shall make up for the deficit.

c) Cleaning fee: If the storage space is not in a clean and good condition as required by StorHub, the Storer will be charged a cleaning fee.

d) Outstanding payments.

e) Repair costs: if the storage facility or equipment is damaged as a result of improper use by the Storer, repair costs will be charged.

f) Any costs incurred or borne by StorHub in collection of the aforesaid fees (including but limited to attorney fees, legal fees, and etc.

Late Payment of Rental Fee

5. If the Storer delays in payment of any rental fee,no matter whether a payment reminder is given in prior, StorHub is entitled to restrict Storer from entering the storage space by taking measures, i.e. locking the storage space, changing the password, until the Storer pays off all payable fees.

6. If the payment has been overdue for more than 30 days, StorHub shall have the right to terminate this Contract with immediate effect, take back the storage space. The Storer shall be liable for breach of this Contract as provided in Clause 4 and Clause 26.

Use of Storage Space

7. The Storer agrees to abide by the Precautions and Regulations applied by StorHub (the “Rules”). The Storer will be liable to indemnify all losses / damages suffered by StorHub or any third party as a result of breach of the aforesaid Rules and this Contract by the Storer.

a) Following items are not allowed to be stored:

1) contraband items including firearms, weapons, ammunition, drugs and other articles prohibited by laws and regulations.

2) Swag or guilty tools, i.e. stolen or bribed proceeds, goods illegally obtained and etc.

3) liquid items (such as water, oil, alcohol, grease, paint or any odorous goods, etc.)(Notes: The Storer can store the liquor in the Winebanc’s storage space );

4) any hazardous, dangerous, illegal, prohibited, perishable, inflammable, explosive or easily polluting environmental goods, animals , corrosive, radioactive, volatile (including but not limited to fresh food or perishable goods, birds, fish, pets, plants, solid alcohol or any other biological, biological reagents, detonators, fireworks, compressed air, explosives, flammable materials, large-capacity batteries, lithium batteries and other energy storage equipment, and any good prohibited by laws and regulations or any other item which StorHub deems as improper for its normal business);

5) items with high value, such as gold and silver, jewelry, diamonds, jade, ancient coins, antiques, ancient books, ancient paintings, stamps, calligraphy and paintings, works of art, rare metals, etc.;

6) currency, securities, magnetic cards with cash value, integrated circuit (IC) cards and other cards;

7) items with intangible value, such as papers and technical data, computer software, computer data;

8) items with a total weight of more than 200kg/㎡.

b) Any item which may cause nuisance, annoyance, disturbance, inconvenience or harmfulness or lead to complaint by the third party is not allowed in the storage space.

c) The Storer will be solely responsible for security of the storage space in the manner which is acceptable to StorHub. StorHub is not responsible for the safety obligations of the goods.

d) The Storer will use the storage space solely for the purpose of storage other than any other purposes; in particular, such space shall not be used for residence, office, holding events.

e) The Storer shall not use any high-power electrical or charging device in storage spaces.

f) The Storer shall not discard items and rubbish in storage spaces or neighboring spaces. The storage space shall be in clean and good condition. Otherwise, a cleaning and/or a disposal fee will be charged which may be deducted from the Storer’s security deposit.

g) Common areas are only used for access, the Storer shall not at any time occupy common areas or hinder or impede the access. StorHub is not responsible for the security of the goods put in any common areas. StorHub may clear away such items when it is needed。

h) Without the prior written consent of Storhub, the Storer shall not make any modifications, installation, placement, or affix any items (such as wires, hooks, nails, handles, etc.) to the storage space and ancillary facilities and equipment.


The Storer will be solely liable for all losses and liabilities resulting from the Storer’s breach of the prohibitions for storage of goods, including its employees, trustees, or agents.

8. Prior to the execution of this Contract, the Storer has fully acknowledged the storage environment and conditions of the storage space. The Storer should take corresponding storage protection measures (such as drying, mold prevention, etc.) if goods stored in the storage space need specific requirements. Otherwise, the losses caused thereby shall be wholly borne by the Storer.

Risk and Responsibility

9. Goods are stored at the Storer’s sole risk. StorHub shall only be liable for the loss or damage of the stored goods in accordance with Clause 11 of this Contract.

10. The Storer will be solely responsible for all liabilities (whether the Storer maintains insurance for the stored goods or the insured amount maintained is sufficient or not). StorHub will not be liable with respect to any losses as a consequence of damages to the stored goods, including damages caused by humidity, fungus, mould, mildew, corrosion, spillage of materials, pest or vermin or any deterioration. StorHub will provide necessary assistance in the investigation carried out by the Storer or its agents.

11. StorHub has purchased insurance for the goods and property. StorHub shall indemnify the Storer, for a maximum amount of the insurance compensation, against losses arising out of damages to the stored goods due to fault or gross negligence by StorHub. However, the Storer must provide substantial proof of the losses (such as invoices, contracts, payment vouchers, comparative photos or videos of the storage space before and after the damage, and other proof materials required by the insurance company).

12. Unless the Storer provides Power of Attorney to StorHub, only the Storer can move in and move out the stored goods. This contract shall be fully abided by both the Storer and the authorized person. The Storer shall be liable with respect to any losses as a consequence of loss of mobile phone, WeChat, username and password. The Storer must procure the security of its storage card, password and keys. In case that the Storer authorizes StorHub (including its staff) to keep the keys or password or access the storage space, StorHub will not be liable to any damages, losses of the stored goods.

13. The Storer agrees to indemnify StorHub or any third parties from and against all losses incurred or sustained by StorHub or the third party as a result of improper use of the storage space by the Storer. The Storer shall exempt StorHub from losses due to any claim by the third party.

14. The Storer acknowledges and agrees to comply with all relevant applicable laws, regulations and requirements of the governmental authorities when using the storage space. The storer shall be liable for all losses (including but not limited to any costs or fines imposed by governmental authorities and etc.) resulting from breach of laws, regulations or requirements by the Storer.

15. StorHub will notify the Storer to provide explanation or take necessary measures when StorHub finds goods stored in the storage space may impair StorHub’s normal operation condition. StorHub is entitled to take any necessary action to protect its benefit in case that the Storer gives no response after 3 days upon such written notice given by StorHub. When StorHub finds that the goods stored in the storage space are in violation of laws and regulations, StorHub shall immediately report to the relevant authorities for their decision to take action. For avoidance of doubt, StorHub reserves the rights to take any action it deems as necessary without any prior notice to protect the legal benefit of StorHub or the public interest in case of emergency. However, StorHub should notify the Storer after such action. Costs or expenses incurred hereof shall be solely borne by the Storer.

16. The Storer acknowledges that StorHub is an international group corporate whose headquarter is located in Singapore. To provide customers with better and comprehensive service, StorHub may provide service and support to Storer through overseas service provider appointed by the headquarter, and transfer or store the Storer’s personal information provided under this Contract to the headquarter or the service provider for the purpose of group operation management. The Storer agrees the terms hereabove.

17. The Storer has carefully read and fully understood the terms and conditions of the User Service Agreement/Privacy Policy/Disclaimers published on the website of StorHub( https://www.storhub.cn/ )and StorHub WeChat Mini Program. The Storer shall be deemed to agree and accept the provisions regarding the collection, usage, disclosure and storage of customer's personal information under such documents once the Storer uses products/services of StorHub or exercises and performs their rights or obligations under this Contract.

18. StorHub is entitled to open and enter into the storage space to cooperate with the governmental judicial authorities in the inspection of the stored goods when required by the governmental authorities. If the storage space is seized or detained by the governmental judicial authorities due to the storage of illegal goods by the Storer, the Storer shall bear all responsibilities and compensate StorHub losses occurred.


19. All notices must be issued in writing. For avoidance of doubt, the written notice can be delivered via WeChat, e-mail, message, fax, or courier.

20. The mobile phone number provided by the Storer shall be deemed as the contact information of the Storer by which StorHub can contact the Storer.

21. The Storer shall provide StorHub the emergency contact information. In case of any change of the contact information of the Storer or the emergency contact person, the Storer should notify StorHub immediately, otherwise, the Storer shall bear all liabilities as a result of not giving notice to StorHub.

22. The Storer must notify StorHub in writing of the change of address or contact details of the Storer and/or the alternate contact person registered on the new customer registration form within 7 days from the date of change. Otherwise, all liabilities resulting from failure to receive notice sent by StorHub will be borne by the Storer.


23. Upon the expiry of the Lease Period or termination of this Contract for any reason whatsoever, the Storer shall remove all goods stored in the storage space and leave the storage space in a clean and good condition (same as the condition of the commencement date of storage), save as normal deterioration. Otherwise, the Storer will be deemed to waive the ownership of the stored goods. StorHub is entitled to forfeit the deposit and enter into the storage space to clean and dispose the items, change the password of the storage space or lock the storage space. StorHub shall not be responsible for any damage to the items and the losses caused thereby. StorHub is entitled to dispose the stored goods by auction or sale, proceeds obtained from the sales/auction will be paid for the payment owed by the Storer. StorHub may engage lawyers or debt collection institutions to collect payments, all fees and costs incurred for sales/auction/collection will be borne by the Storer.

24. In the event that the Storer keeps occupying the Storage Space or other space nearby after expiry of the Lease Period or the termination of this Contract, StorHub may take back such space anytime at StorHub’s discretion, whilst the Storer shall continue to perform its obligations (including paying double rental fees) during the period of occupation.

25. StorHub may early terminate this Contract by serving a prior notice to the Storer. When the notice cannot reach the Storer, StorHub will give notice to the emergency contact person.

26. StorHub may early terminate this Contract with no prior notice when the Storer acts in violation of laws or regulations, or materially defaults under this Contract which results harms to normal business of StorHub. In the event that the Storer breaches this Contract or the Rules and fails to rectify the default within 5 days upon the rectification notice from StorHub, StorHub shall have the right to terminate this Contract by giving the Storer a written notice, then take back the storage space, and confiscate the deposit or prepaid rental fees as liquidated damages, if such liquidated damages are insufficient to cover losses suffered by StorHub, the Storer shall make up for the deficit.

27. The Storer hereby waives any claims, proceedings, compensation for damages resulting from disposal or sale of stored goods with emotional and/or sentimental value by StorHub.

28. The liabilities in connection with payment of outstanding amounts, compensation for damages to properties or personal injury will survive after the termination of this Contract.


29. Notwithstanding the foregoing, in an emergency when the property, environment or human life or public interest is threatened (in StorHub’s sole opinion), StorHub may enter into the storage space to take necessary measures without the prior consent of the Storer, however, StorHub shall notice the Storer as soon as possible after entrance.

30. Without prior written consent of StorHub, the Storer shall not transfer its rights or obligations under this Contract to any third party.

31. Oral statements of StorHub or its employees do not constitute part of this Contract. Any course of conduct or failure or delay of StorHub in exercising or enforcing any right or remedy hereunder shall operate or be construed as a waiver thereof.

32. The Storer hereby waives the right of first refusal to the storage space when StorHub sells the storage space or the whole property during the Lease Period.

33. This Contract is governed by the laws of the People’s Republic of China.

34. In case of any disputes arising out of or in connection with this Contract, both parties shall attempt to settle the disputes by mutual consultations. If the disputes remain unsettled after 10 days of the disputes, either party may submit the disputes for litigation in the court where the storage space is located.

35. All policies, terms and conditions or notifications declared by StorHub onsite, on StorHub’s website or WeChat Mini Program constitute an integral part of this Contract. StorHub may amend from time to time the terms of this Contract after giving prior notice to the Storer. The Storer is entitled to stop leasing storage space provided by StorHub when not accepting such amendments. But if the Storer continues to use storage space or the services provided by StorHub after such amendments take effect, the Storer shall be deemed to have read, understood and agreed to be abide by the updated terms of this Contract.


The Storer confirms that all terms of this Contract have been fully negotiated between the parties. The Storer acknowledges that terms exempting StorHub from liability or restricting the Storer’s rights have been adequately read and understood. The parties have reached a mutual understanding of all terms of this Contract and have no objection to the terms of this Contract.

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